A freight claim or cargo claim is a legal demand by a shipper or consignee against a carrier in respect of damage to a shipment, or loss thereof. Typically, the claimant will seek damages, but other remedies include "specific performance", where the cargo-owner seeks delivery of the goods as agreed. At common law, any carrier has a duty to act with reasonable dispatch. A "common carrier" may have strict liability, but normally the standard of care is only one of "due diligence", or acting "properly and carefully".
(Note: As stated in class we do not give legal advice (we are not an attorney), but here is more information that may help you if deciding to be a freight broker and not an agent in this industry. Make sure to do your research. Here's 5 articles we found that should be helpful).